Contact us We're here to help

There's no physical kit to wait for. Your test is digital, so you can get started straight away:

1. Activate your test using the reference number in your order confirmation email.
2. Follow our step-by-step guide and mail your hair sample to our lab.
3. We'll email you when your sample arrives, and your results will follow within 3–5 working days.

You can check at any time. Track your sample by entering your reference number to see a live status update.

Samples usually take 3–7 working days to reach us by mail, but can occasionally take longer. Once your sample has passed our quality checks, we'll email you to confirm it's arrived safely.

Your results report will be emailed to you within 3–5 working days of our "sample received" email. If it hasn't arrived, please check your spam or junk folder first.

Your test came with 30 days' free access to The Meal Planners, our meal-planning platform. After your free trial, it renews at £3.99 a month unless you cancel.

You can cancel at any time. Manage your subscription by entering the email address you used to sign up, then follow the link we send you.

Please post your sample to:
Simply Sensitivity Checks
PO Box 1644
Northampton
NN1 9LQ

Remember to include your full name and reference number, and use the correct postage.

If you bought your test directly from us, you're covered by our 100% money-back guarantee. If you bought through Groupon or another retailer, please contact them for a refund.